Privacy Policy

1. Information we collect

We may collect contact information, including name, email address, phone number, billing address, and shipping address.

We may collect payment information, which is processed securely via third-party payment providers. WEARELUV does not store your full card details.

Customers do not need an account to order from WEARELUV. If account-related features are enabled by our website platform, we may collect account information such as login details and preferences for those features.

We may collect order information, including purchase history, transactions, products ordered, delivery details, and exchange or store credit requests.

We may collect technical information, including IP address, browser type, device data, and similar information needed to operate and protect the website.

We may collect usage information, including interactions with our website, shopping cart, product pages, checkout, newsletter forms, and other website features.

2. How we use your information

We use your information to process and fulfill orders, arrange shipping, provide customer support, improve our Services, send order and service-related communications, prevent fraud, ensure website security, and comply with legal obligations.

If you subscribe to our newsletter or marketing communications, we may use your email address or contact information to send promotional updates. You may opt out at any time where an unsubscribe option is available or by contacting us.

3. Payment security

All credit and debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to third parties except as needed to operate our Services and process your order.

We do not pass debit or credit card details directly to third parties for their independent use. Payment transactions are processed through secure and authorized payment service providers. WEARELUV accepts Visa and Mastercard, and transactions are processed in USD unless otherwise stated.

4. Sharing your information

We may share your information only with service providers necessary to operate our store, including payment processors, shipping companies, IT services, website hosting providers, and eCommerce platform providers such as Shopify.

We may also share information with authorities where required by law. We do not sell your personal information.

5. Data security

We take appropriate technical and organizational measures to protect your personal information using suitable hardware and software security practices. However, weareluvofficial.com cannot guarantee the absolute security of any information transmitted online.

6. Third-party websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. If you provide information to third parties, different rules may apply, and you are advised to review their privacy policies directly.

7. Cookies and tracking

We use cookies and similar technologies to operate the website, support shopping cart and checkout functions, enhance your experience, analyze usage, and support marketing efforts.

Our store may use Shopify cookies and any related cookies or tracking technologies enabled by our eCommerce platform. You can manage cookies through your browser settings.

8. Data retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, handling exchanges or store credit, providing customer support, complying with legal obligations, preventing fraud, and resolving disputes, unless a longer retention period is required by law.

9. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or restrict certain processing activities. You may contact us to exercise these rights.

10. Children's privacy

WEARELUV does not set a minimum purchasing age restriction. However, our Services are not intended to knowingly collect personal information from minors without appropriate permission where required by applicable law.

11. Policy updates

Our website policies and Terms & Conditions may be updated periodically to meet legal or operational requirements. Customers are encouraged to review these sections regularly. Any changes will become effective immediately upon posting on the website.

Contact information

If you have questions about this Privacy Policy or your personal data, contact WEARELUV at hello@weareluvofficial.com.

Business contact details: WEARELUV, Beirut, Lebanon. Website: weareluvofficial.com. Email: hello@weareluvofficial.com. Phone: +961 71 55 66 49. WhatsApp: +961 71 55 66 49. Instagram: weareluv.co. Additional contact phone: +1 (321) 504-8847.